Help & Customer Service
At the airport
Booking a Flight
Bundles and Additional Services
Changes, Cancellations & Refunds
Frequently asked questions
How do I find out whether I’ve been checked in?
Can I use Automatic Check-in if I have baggage to check in or in case of connected flights?
How do I know if I’m eligible for the Automatic Check-in?
Can I really cancel my trip for ANY reason?
Will the CFAR plan give me a full refund of my trip?
How and why should I buy the CFAR plan?
I have purchased Travel Protection. How can I use it?
When should I consider purchasing the Travel Protection?
How can I purchase a Travel Protection Plan?
Should I pay anything to make changes to my booking?