Declined Transactions

If the card you used for the payment is declined, we’ll notify you right away by email. When payments are refused, you have a 24 hour grace period to resolve the problem. During this period, we will keep your seats reserved. However, the price for the tickets is not guaranteed, as they will remain unissued.

Common reasons why cards get declined

  • Incorrect card information (CVV & Expiration date)
  • Insufficient funds
  • Restrictions on the card

 Troubleshooting steps 

  • Ensure all the entered payment information (card number, expiration date, name on a card, billing address) is correct and matches the data of your card issuer.
  • Check whether the available balance on the used payment card is sufficient for your purchase.
  • Check whether your payment card has a daily limit for online transactions with your card issuer. You may need to raise it or remove it to complete the purchase.
  • Ask your card issuer whether your purchase is subject to approval.
  • Update your browser to the latest version or try authorizing the payment via the latest version of one of the major browsers (Chrome, Firefox, etc.).
  • Use private mode in your browser.
  • Disable add-ons, plugins, and extensions in your browser.

How to retry your payment?

  • If you wish to use the initial payment method, please reply to an email we’ve sent you. Our specialists will process your payment again and let you know the outcome.
  • If you wish to change the payment method, please request a new payment form by replying to the email. We will send you a secured link to insert the new card details. Then, our specialists will process your payment again and let you know the outcome.

Still need help?

If you have unanswered questions please get in touch with us