I have purchased Travel Protection. How can I use it?

Once you purchase Travel Protection, you get access to all the perks offered along with the option.

The way of using any of the included services depends on your request.

  • If you want to request a full refund in case of your flight cancellation due to unforeseen circumstances, you need to send a request to our Support Team within 24 hours of flight cancellation.

    Make sure to include: written documentation issued by the airline confirming the flight cancellation, which allows you to be eligible for compensation.

  • If you want to get a 100% refund for fully unused tickets in case of hospitalization, you should submit your request to our Support Team at least 24 hours before your scheduled departure.

    Make sure to include: the appropriate admittance or discharge forms, which should include the exact time period when the passenger is prohibited from making the trip.

  • When you can’t fly due to sickness and want to get a 50% refund for fully unused tickets, please send your request to our Support Team at least 24 hours before the departure date.

    Make sure to include: a verifiable doctor’s note, which should consist of the exact period when the passenger is prohibited from making the trip. 

  • If you need to retrieve your checked baggage that has been lost or misdirected by the airline, contact our Support Team within 24 hours of the flight’s arrival time on which the bag was lost.

    Make sure to include: a copy of the claim submitted by the passenger with the airline.

  • Have you missed your flight or connection due to airline schedule changes or unforeseen circumstances? Do not hesitate to contact our Support Team and request a free-of-charge ticket exchange, and we’ll reschedule you on a new flight within the next five days on the same airline.

  • When you want to take advantage of our Premium concierge services, contact our Customer Support team right away and let us know how we can help you with your travel arrangements. Please make sure to submit your request at least the 24h-window before the scheduled departure.

  • And finally, a $25.00 bonus voucher is valid for one year after its issuance date. You’re welcome to use it when booking your next flight with us or transfer the voucher to another person who wants to travel with our company as well!
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