Help & Customer Service
Changes, Cancellations & Refunds
Requesting a change
It is easy to change your flight prior to departure on ovago.com in just a few easy steps. Enjoy the process and manage your booking according to your travel needs online.
To make changes, go to “My Trips” and log in using your booking details. Click on “Manage Booking” and choose the option “Change Flight”.
If your airfare qualifies for an online change, you’ll be brought to the ‘Search new flight’ section where you can amend the flight date.
From there, you will be shown the available options for changing your flight. You can view the new flight details and select the option that fits your preferences. Rest assured, no changes or cancellations will be final until confirmation.
Please note, in case there are no available options, you can change the dates or click on “Submit Inquiry” and our Support team will follow up on your request.
In case you are redirected to submit an inquiry, please fill out the form. One of our Support representatives will reach out to you via email with all the available options.
Once you decide which flight to take, click “Select” and check carefully the details. The price breakdown will be shown along with the payment details. To validate your choice, you will have to click on “ Confirm changes”.
Next comes our part. Our team will perform the changes and email you the new flight itinerary once ready. Additionally, you will be able to see the updated itinerary in the “My Trips” section and manage your new booking whenever you need it.
For more information about Terms & Conditions, please read our dedicated article for Voluntary changes beyond 24 hours.
May you encounter any issues upon requesting a change or a refund, please use our online chat for help.
Related Frequently Asked Questions
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